Support

Stuck, lost Pip, or found a bug?

Tell us what happened and which phone you play on. We read everything. You can also email [email protected] directly.

Common questions

I got a new phone and Pip is gone

Pip, coins, food and the burrow are saved on the phone you play on. This version has no sign-in to carry them to a new phone; that is coming. Your Burrow Pass comes back on the new phone through Restore purchases in the shop.

My Rush score did not count

Every ranked run is replayed on our server. A run that was sent while you were offline is queued on your phone and sent the next time you are online. A run counts for the day it started, so a run finished just after midnight still counts.

Who are the "bot" players in my league?

While the game is new, groups are topped up with computer rivals so there is always a race. They carry a bot label, and a real player who joins takes a bot's place.

I bought the Burrow Pass but still see videos

Open the shop and tap Restore purchases. If the pass still does not show, write to us with the order number from your Google Play or App Store receipt.

How do I cancel the Burrow Pass?

In Google Play: your profile, Payments & subscriptions, Subscriptions. On iPhone: Settings, your name, Subscriptions. Deleting the app does not cancel it.

How do I change my ad choices?

In the app: Settings, then Privacy choices. The option appears where the law asks for consent.

How do I delete my account?

In the app: Settings, then Delete account. What is removed.